Training
Safety
- SMS familiarization
- Safety culture
- Just Culture
- Human factors
- Maintenance safety
- Aircraft investigation and prevention
Maintenance, Repair and Overhaul
- Technical Publication (CMM, AMM, SB, AD, etc)
- Products overview and familiarization
- Regulation (ANAC, EASA and FAA)
- Maintenance processes
- Repair Station / Service Center Manuals
- Maintenance plan
- Reliability
- Liability / Documental responsibility
Customer Support and Technical Support
- Customer satisfaction